SERVICE DESK ANALYST

Company: IDR, Inc.
Location: Franklin
Posted on: October 29, 2024

Job Description:

IDR is looking for an Onsite IT Service Desk Specialist for one of our top clients onsite in Franklin, TN! If you are looking for join an amazing growth-minded team, apply today! This is a 6-month contract with potential to extend or convert over at any point!
Responsibilities of the IT Service Desk Specialist:

• Review and deal with customer tickets
• Support remote workers, virtual desktops and telecom
• Use Active Directory to assign security groups, password resets, etc.
• Work on projects with the department moving, participating and coordinating
• Work alongside IT director and PM
• Work within a team setting but also comfort in working independently with ticketing system
• Troubleshoot computer issues
  Qualifications of the IT Service Desk Specialist:
  • Intermediate service desk experience
  • A+ certification
  • Windows Microsoft experience
  • Active Directory
  • Citrtix/VMware horizon
  • Remote or VDI experience
  • Excellent customer service skills
    What's in it for you?
    • Competitive compensation package
    • Full Benefits; Medical, Vision, Dental, and more!
    • Opportunity to get in with an industry leading organization
    • Close-knit and team-oriented culture
      Why IDR?
      • 20+ Years of Proven Industry Experience in 4 major markets
      • Employee Stock Ownership Program
      • Dedicated Engagement Manager who is committed to you and your success
      • Medical, Dental, Vision, and Life Insurance
      • ClearlyRated's Best of Staffing - Client and Talent Award winner 10 years in a row

Keywords: IDR, Inc., Bowling Green , SERVICE DESK ANALYST, Professions , Franklin, Kentucky